Privacy policy

Effective Date: 1st March, 2025

At Tilla, we are committed to protecting your privacy and ensuring a safe and secure shopping experience. This privacy policy outlines how we collect, use, and protect your personal information when you visit our website and make purchases from our online store.

By using our website, you consent to the practices described in this policy.

1.      Information We Collect

We may collect the following types of information:

·         Personal Identification Information: When you place an order, create an account, or subscribe to our newsletter, we may collect your name, email address, mailing address, phone number, and payment information.

·         Cookies and Tracking Technologies: We use cookies to enhance your browsing experience and remember your preferences. Cookies are small files stored on your device that helps us personalize your experience and track site usage.

2.      How We Use Your Information

The information we collect is used for the following purposes:

·         Order Fulfillment: To process your purchases, deliver your products, and communicate with you about your order status.

·         Customer Services: To respond to your inquiries, provide support, and resolve issues related to your account or orders.

·         Marketing: To send you promotional emails, special offers, and updates about new products. You can opt-out of these emails at any time by unsubscribing through the link provided in each email.

·         Website Improvement: To analyze site traffic and improve the functionality and content of our website.

3.      How We Protect Your Information

Your privacy and security are important to us. We implement industry-standard security measures to protect your personal information, including encryption, firewalls, and secure socket layer (SSL) technology to ensure safe transactions.

However, please note that while we take reasonable measures to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information.

4.      Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your data with trusted third-party service providers who assist in operating our website, processing payments, or delivering products to you. These third parties are obligated to use you information only for the purpose providing their services to Tilla.

We may also disclose your information when required by Law or to protect the rights, property, or safety of Tilla, our customers, or others.

5.      Your Rights and Choices

·         Access and Update: You have the right to access and update your personal information at any time by logging into your account on our website.

·         Opt-Out: If you no longer wish to receive promotional emails, you can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of any email.

·         Cookies: You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your user experience on our site.

6.      Third-Party Links

Our website may contain links to third party websites that are not operated by Tilla. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

7.      Children’s Privacy

Tilla does not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected information from a child, we will take steps to delete that data as quickly as possible.

8.      Changes to this Privacy Policy

Tilla reserves the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page with a new “Effective Date.” We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9.      Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at:

Email: info@tilla.pk

Phone: 0319-0815016

Address: Mars Digital, Mars Capital 4th Floor, Business Square Block A, Gulberg Greens, Islamabad.